WELCOME TO TJ'S ORIGINALS - USE CODE TJS24

shipping Policy

Last updated: 19 Nov 2024

Thank you for shopping with TJ’s Originals. We strive to ensure that your order reaches you promptly and in excellent condition. Please read our shipping policy below for detailed information on our shipping practices.

1. Shipping Destinations

We ship our products within the United Arab Emirates and to select international destinations. If your country is not listed at checkout, please contact us at info@tjs.ae for assistance.

2. Processing Time

Orders are typically processed within 1 business days after payment confirmation. Please note that this does not include weekends or holidays.

3. Shipping Methods and Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected. We offer standard and express shipping options to meet your needs.

4. Delivery Timeframes

Estimated delivery times vary by location and shipping method:

  • Standard Shipping (UAE): 2-3 business days
  • Express Shipping (UAE): 1-2 business days

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

6. Shipping Delays

While we do our best to ensure timely delivery, TJ’s Originals is not responsible for delays caused by factors outside our control, such as customs clearance or carrier-related issues.

7. Customs, Duties, and Taxes

For international orders, the recipient is responsible for any customs fees, duties, or taxes that may apply. These charges are not included in the product price or shipping cost.

8. Incorrect Shipping Information

Please ensure your shipping details are accurate. TJ’s Originals is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us at info@tjs.ae immediately.

9. Lost or Damaged Packages

If your order is lost or damaged during transit, please reach out to us at info@tjs.ae. We will work with the carrier to resolve the issue as quickly as possible.

10. Contact Us

If you have any questions or need further assistance with shipping, please contact us at:

Email: info@tjs.ae